Returns Information

Business Customers

Purchases made by a business are subject to the following conditions and the distance selling regulations for end consumers do not apply:

1. JP-UK will not accept the return of goods unless authorised by JP-UK. JP-UK retains the right at its sole discretion whether to accept the return of goods and if so, a restocking charge may apply.
2. Under no circumstances are returns accepted for non-faulty goods after 7 days following delivery.
3. If a restocking fee is offered, the goods must be unopened and in the original packaging, with all the seals intact. They must be in a re-sellable condition and must be returned to us at your expense. We will refund the total amount paid for the goods, less any restocking fees, delivery and collection charges, within 30 days of receiving the returned goods.
4. If you wish to return goods you must obtain a returns authorisation number (RAN) by emailing us. Returns numbers are valid for 7 days.
5. In the case of faulty or mis-described goods JP-UK shall, after receiving notification in accordance with Terms and Conditions clause 7, either collect the goods from you or ask you to return the goods yourself and possibly refund you a reasonable postage costs.

Consumer Customers

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 working days of receipt.

1. You will not have any right to cancel a purchase for the supply of any of the following goods:
   1. Goods that are made to order or special order to your specifications, such as laptop, netbook, ipad and tablet trolleys, certain projector screens and other products. If your goods are made to order to your specification or special order, this information will be displayed on the product information page for the item.
   2. The items is customised or personalised.
   3. The item is audio, video or computer software and any seals or packaging have been opened. For all other items a full refund might not be possible if the packing has been opened, therefore reducing their saleable value.
2. Distance Selling Regulations do not apply to orders placed by business customers and our Business Terms and Conditions relating to returning Non-faulty goods apply.
3. To exercise your right of cancellation, you must give written notice to JP-UK by email giving details of the goods ordered, your order or invoice number and (where appropriate) their delivery. Notification by phone is not sufficient.
4. Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will have to bear the cost for returning the goods to the Supplier. JP-UK reserves the right depending on product type to choose to collect the goods for you, in which case you will be charged no more than the original shipping cost.
5. Unwanted products will be taken back if we are notified within 14 working days of purchase. You will be liable for the postage costs of sending the goods back to us. All goods are inspected on arrival and a full refund might not be possible if the goods are not in this condition. You as the customer have a duty of reasonable care, meaning all efforts must be taken to ensure the goods are in as new, resalable condition. We will refund the total amount paid for the goods, within 30 days of receiving the returned goods. A full refund may not be possible for products that have been opened, affecting our ability to resell the item.
6. In the case of faulty or mis-described goods JP-UK shall, after receiving notification in accordance with Terms and Conditions clause 7, either collect the goods from you or ask you to return the goods yourself and possibly refund you a reasonable postage costs.
7. If you wish to return unwanted goods, please notify us as soon as you can, and within 14 working days of receipt of the goods. Please note that returns authorisations for unwanted items are not issued instantly but can take up to one week. JP-UK will refund or re-credit you within 30 days of receipt of returned item/s for any sum that has been paid by you or debited from your credit card for the goods.
8. You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. This applies to a selected number of other goods which cannot be resold as new once the seal has been broken. Please contact us if you wish to verify whether your goods fall into this category.